The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Assess conflict or dispute.
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Conflict or dispute is identified and responses are evaluated according to organisational and legislative requirements. Completed |
Evidence:
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Causes of conflict or dispute are recognised and appropriate responses to prevent escalation are identified according to organisational procedures. Completed |
Evidence:
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Effective observation and active listening skills are used to elicit and interpret verbal and non-verbal information. Completed |
Evidence:
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Effective communication techniques are used to ensure an accurate exchange of information. Completed |
Evidence:
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Situations requiring specialist advice are identified and assistance is sought as required according to organisational requirements. Completed |
Evidence:
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Negotiate resolution.
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Conflict or dispute is negotiated and resolved constructively using strategies that comply with established organisational procedures. Completed |
Evidence:
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Negotiation techniques are used to maintain positive interaction, and divert and minimise aggressive behaviour. Completed |
Evidence:
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Communication with others is conducted in a courteous manner that reflects sensitivity to individual, social and cultural differences according to organisational requirements. Completed |
Evidence:
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Contradictions, ambiguity, uncertainty or misunderstandings are identified and clarified according to organisational procedures. Completed |
Evidence:
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Factors that might impact on the safety or security of clients and colleagues are identified and appropriate responses or contingency measures are formulated and implemented. Completed |
Evidence:
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Evaluate response.
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Effectiveness of response is evaluated and reviewed according to legislative and organisational requirements. Completed |
Evidence:
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Response evaluation findings are organised in a format suitable for analysis according to organisational requirements. Completed |
Evidence:
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Incident observations are provided in an accurate, concise and constructive manner when reviewing and debriefing situations. Completed |
Evidence:
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Business equipment and technology are used to prepare records and reports according to applicable OHS, legislative and organisational requirements. Completed |
Evidence:
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Information is securely maintained with due regard to confidentiality, and legislative and organisational requirements. Completed |
Evidence:
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